SPEAK TO AN EXPERT
SPEAK TO AN EXPERT

Services

Empowering Manufacturers Through Tailored Technology Solutions
From ERP to automation, our expert team streamlines your operations and drives growth.

PROFESSIONAL SERVICES OVERVIEW

When a company faces a new information systems project, it can be hard to get started, hard to manage and even harder to achieve the desired results. Encompass Solutions offers a wide array of information systems services, bringing years of deep experience to your project, no matter the scope or size of the endeavor.

SPEAK TO A TEAM MEMBER

ENCOMPASS SOLUTIONS EXPERTISE

  • Software Selection for new and replacement information systems.
  • Project Management, Implementation Support, Training for your ERP systems.
  • Business Consultation and analysis for improvements within your organization.
  • Rapid Development with goal-focused consulting and solid project management methodology.
  • Strategic Direction Determination to acquire competitive advantages.
  • Business Auditing to review business efforts and determine future direction.
  • ROI Enhancements to automate processes, value-add applications, upgrades and custom programming.
  • Pre-Sales Services for implementation planning meetings, demonstrations and telemarketing strategies.

STRATEGIC DIRECTION

Your business is one of a kind. So why trust decisions about the future of your systems and critical data to a generic template? For one thing, the options available can be overwhelming. Factor in cost, time and resources and immediately the need for dedicated and qualified partners becomes apparent. Let Encompass Solutions assist you in determining the right strategic direction for your company. We can help you acquire competitive advantages from your current processes and available technology. Here are some of the choices your company is likely to be facing every day: Should you invest in upgrading currently implemented software or start looking for a new software package.

SPEAK TO A TEAM MEMBER

EVERYDAY CHOICES

  • Do you have the tools to keep your fingers on the pulse of the company?
  • Is your infrastructure capable of supporting changing demands?
  • Can a new acquisition’s information system integrate smoothly?
  • Have you taken the time, can you even allocate the time, to step back and review your efforts to date? A professional audit performed by Encompass Solutions experts can provide you with that time and perspective.
  • ESI experts can work with you to answer new business challenges and continue the evolution of your information systems and your successful business.
  • Let us help you sort through your options!

SOLUTION SELECTION

You may be seeking software to meet the needs of an entire operation with a full ERP implementation or you may simply want to address a focused business need with a value-add product. Either way, the acquisition of automation software is a challenging task. The considerations to weigh are many, the research is daunting, and the time and effort required can often be measured in months. Are you prepared to evaluate:

  • Functionality to meet operational business needs?
  • Data capture for reporting and informational needs?
  • Technology with robust and stable underpinnings?
  • Complexity affecting time to train and maintain?
  • Flexibility and ability to customize?
  • Scalability that responds to company growth?

The software you seek must be capable of taking your operations into the future, growing with you and meeting the needs unique to your company.

SPEAK TO A TEAM MEMBER

LET ENCOMPASS SOLUTIONS LEAD THE WAY

There are hundreds of products available that will claim to meet your requirements. Sorting through each of these claims is time-consuming and ineffective. Encompass Solutions can lead the way by:

  • Reviewing and refining your requirements definition.
  • Assisting with ranking your system technology and functionality priorities.
  • Providing current information on technology and software choices.
  • Compiling a “shortlist” of products that meet your needs and budget.
  • Analyzing shortlist solutions for the best choice.
  • Planning your implementation for success.

With Encompass by your side, when would you like to begin?

BUSINESS CONSULTATION

In order to remain competitive in the market place, your business maintains an ongoing state of technology and business process improvements. Are you facing challenges to automate business processes, expand customer relationships, cut costs and improve efficiencies? Encompass Solutions experts, as well as our high-quality committed partner network, will provide a one-stop source for solutions to these challenges. We are highly trained and able to leverage best practices and the latest current industry process strategies, such as lean manufacturing.

SPEAK TO A TEAM MEMBER

BENEFITS OF PARTNERING WITH ENCOMPASS SOLUTIONS

Partnering with Encompass, you will have a single, cost-effective source to assist with:

    • Review and refine your requirements definition.
    • Assist with ranking your system technology and functionality priorities.
    • Provide current information on technology and software choices.
    • Compile a “short list” of products that meet your needs and budget.
    • Analyze short list solutions for the best choice.
    • Plan your implementation for success.
    • With Encompass by your side, when would you like to begin?

Speak with an expert. get started today.

contact us today

IMPLEMENTATION SUPPORT- WHEN SHOULD YOU CONSIDER…

Your project start is at hand—all eyes are focused on the task. Are you implementing the new ERP solution at last?
Are you already up and running, but ready now to start Phase II, or “second round” projects?
Facing large-scale upgrades or data migration with a newly acquired division?

Turn to Encompass Solutions’ expertise for:

  • Software Implementation: Encompass Solutions’ consulting professionals have worked all sides of the software implementation equation with consistent and successful results. Balancing large investments with tight timeframes, competing priorities and changing goals, our resources can augment your staff for development, data migration, training and implementation tasks, keeping your valued team members focused on the mission-critical aspects of your business.
  • Project Management: The Encompass Solution Professional Services team can provide efficient and comprehensive project management expertise for all complexities and sizes of endeavors by utilizing our proven implementation methodology. Our project managers consistently deliver to the agreed project scope, within the defined timeframe, at the agreed and anticipated cost, and achieve stated goals.
  • Process and Software Training: In addition, ESI provides product software training in formats as varied as the companies we support. End-user, internal support, development staff, mid- and executive management training—all can be addressed through our expert training methodologies and on-staff experts.
SPEAK TO A TEAM MEMBER

IMPLEMENTATION / SIGNATURE METHODOLOGY

With thousands of successful ERP implementations worldwide, Epicor Consulting delivers among the most cost effective and efficient techniques to plan, design, validate and deploy your Epicor solution. Staffed with direct employees around the globe who are properly trained and equipped with world-class implementation tools, Epicor Consulting follows our proven Signature Methodology designed specifically around Epicor software and our customers.

The Epicor Signature Methodology is broken into five stages: Prepare, Plan, Design, Validate, and Deploy. Each stage includes a series of segments that are filled with a set of inputs, tools, techniques, and deliverables all building upon one another to move to the next stage. The methodology also includes built-in sign-off processes to better ensure each party is satisfied throughout the project before moving to the next group of milestones. The end result is an on-time, on-budget implementation of your Epicor solution tailored to bring your business to the next level.

RAPID DEVELOPMENT

If you have evaluated your present day ERP solution—both the good and the bad—and you find that it simply must move forward with existing technology, how will you address the systematic shortcomings that you are faced with today? Are you challenged with:

  • Aging technology?
  • Lack of system commonality across companies?
  • Lack of flexibility?
  • High support costs?
  • Problems with point-to-point integration?
  • Complex customization projects?
SPEAK TO A TEAM MEMBER

HOW ENCOMPASS CAN HELP

Encompass Solutions can assist you with rapid development projects by applying the techniques of goal-focused consulting and deploying a project management methodology adaptable to limited scope projects. With our expertise, you can meet the needs of ongoing system support and refinement. We can help you with any of these solutions:

 

 

 

  • Customizations to existing systems.
  • Developing or enhancing reporting.
  • Adding new functionality and bolt-on systems.
  • Introducing Service Oriented Architecture to your enterprise.
  • Creating, establishing and refining interfaces between or within systems.
  • We can keep your solution flexible in the changing business environment you face daily.

ROI ENHANCEMENTS

Your ERP system is firing on all cylinders—capturing and managing all aspects of financial, manufacturing, sales and shipments. However, you may notice that key data points keep slipping. Deadlines are missed. Milestones are shifting. Are you harnessing the full potential of the system you have in place? Have you completed your implementation but would benefit from post-project implementation reviews and enhancements? Was complex functionality delayed for a Phase II implementation? Looking for system performance improvement? Adding a new division or location?

SPEAK TO A TEAM MEMBER

ERP PACKAGE THROUGH ENCOMPASS

With an ERP package in place, maximize that investment with Encompass-led initiatives to:

  • Automate processes.
  • Audit systems.
  • Enhance system use.
  • Integration of value-adding applications.
  • Software release upgrades for your databases, interfaces, custom programming and application suites.
  • Focused and meaningful reports development.

ADVANCED SUPPORT

Beyond Epicor integration into your business, Encompass offers Advanced Support to supplement your IT needs on any scale. Whether you just need to bridge the gap during staff turnover or even outsource your entire operation, Encompass Solutions is there to help.

Encompass Solutions has a team of over 40 resources spanning 4 countries globally, with an average of over 12 years of ERP experience. As an Epicor certified Platinum Services Partner and NetSuite Solutions Provider, Encompass resources attend training and complete certifications alongside Epicor’s and Netsuite’s internal consultants. Additionally, as a highly valued partner, as well as a smaller organization, we provide not only a more personal approach to your implementation support, but an additional level of agility and resource escalation to facilitate your success.

We have been providing infrastructure support for ERP customers for over 15 years, on numerous platforms. With our coverage and deep ERP infrastructure experience, Encompass is uniquely positioned to offer effective and responsive services.

SPEAK TO A TEAM MEMBER

WHAT ENCOMPASS CAN DO FOR YOU

Encompass offers the following General Management services & Incident Based support:

  • Helpdesk Support
  • Application Troubleshooting
  • Management of Epicor Support Issues
  • Customization Services
  • Integration Services
  • Financial Reporting Services
  • Functional Training / Workshops
  • Business Consulting
  • Infrastructure Changes
  • e-Commerce

Encompass offers management services specifically for Epicor:

  • Database Management
  • User Setup & Maintenance
  • Technical Troubleshooting
  • Monitoring & Tuning
  • Patch & Upgrade Support
  • Operating System Maintenance
  • Copying, Updating, & Moving Databases

… Plus so much more.

PATCH MANAGEMENT

A component of our Advanced Support, Encompass offers an Epicor Patch Management service to better ensure your platform is maintained at optimal Epicor update cadence. This program is iterative and takes place over a two week period. After each two-week patch cylce is completed, the process begins again from the beginning to prepare for the next incoming patch released by Epicor software Corporation.

The beneifts this program offers include:

  • Lower workload on internal IT resources
  • Streamlined patch updates for your Epicor ERP system
  • Continual system testing prior to patch go-live
  • Application troubleshooting
  • Optional Epicor ERP patch deferment (up to 10 days)
  • and much more

Encompass Patch Management offers a simple, structured update management cycle to keep your on-premise Epicor installation aligned with Epicor’s update cadence policy.

SPEAK TO A TEAM MEMBER

Contact Us

Complete the form below, and our ERP experts will provide insights and resources to guide your decisions.

Email Address

info@encompass-inc.com

Call Us

(336) 617-4556

CORPORATE

PO Box 13388
Greensboro, NC 27415

ADDITIONAL LOCATIONS

1250 Revolution Mills Dr., Suite 240
Greensboro, NC 27405

ACCOUNTING

accounting@encompass-inc.com

Product or Service of Interest
How Did You Hear About Encompass?