Epicor
ON-PREM SERVICES
Encompass Solutions maintains intimate knowledge of Epicor systems, from Vantage to Kinetic, and the on-premise infrastructures that power them. Our expert IT staff can help you maintain both systems and infrastructure for as long as you need, reliably and affordably. There are several levels of support to choose from based on your business’s unique needs and capabilities.
EPICOR CLOUD SERVICES
When your Epicor system is deployed in the cloud, the burden of maintaining infrastructure and security is placed on Epicor’s data centers. However, there is still a great deal of functional support that needs to be provided. Whether you need a light touch or complete reliance on our functional experts, we are here to support your business in the Cloud.
EPICOR PATCH MANAGEMENT
Keeping up with each Epicor patch release is essential to maintaining your ERP system. Following Epicor’s update cadence is the easiest way to ensure your business operations aren’t compromised by changes in system architecture. We keep it simple with an iterative, repeatable patch management program that keeps you running at peak performance.
ENTRUST EDI
SERVICES
Encompass’ EDI development team enables your business to effectively communicate with external entities efficiently, reliably, and safely. Built to grow with you, EDI’s optimization is an ongoing task. Our specialists can step in to maintain and expand your EDI infrastructure and capabilities, freeing your IT staff to focus on other projects that empower your company.
WORKFORCE AUGMENTATION
Whether you’re working on the road, at home, or onsite, Encompass can supplement your office staff remotely. By providing Encompass with your procedures, our team will execute according to your business’s specific processes and requirements. The result is a streamlined workflow and output delivered by our dedicated team.
CUSTOMIZATION MAINTENANCE
You can now enroll your custom business objects in the Encompass Customization Maintenance program, and for a planned, flat annual fee, our team will test, upgrade, and deploy your customizations along with the updated ERP software. This way, patches, updates, and upgrades won’t interfere with your critical business processes.
Advanced Support Desk For Manufacturers And Distributors
Encompass Solutions, Inc. is a certified Gold Partner of Epicor, providing superior support and services for Epicor ERP and systems. Our industry-leading ERP consulting firm is staffed by ERP consultants with 250 years of combined experience in offices across the globe. Encompass’ teams deliver mission-critical ERP software solutions, custom development services, and process improvements for businesses in manufacturing industries. We pride ourselves on being expert business consultants, software implementation specialists, and advanced support providers.
We offer several advanced support programs for businesses with Epicor systems deployed on-premise and in the cloud. Additionally, our patch management program ensures your Epicor system runs the latest release and maintains an update cadence in sync with each patch that Epicor releases.
Businesses leveraging EDI solutions can also benefit from our managed services expertise. We deliver implementation, development, and support services to ensure your EDI capabilities continue to scale and improve your business operations and supplier relationships.
EPICOR ON-PREMISE
EPICOR CLOUD
Encompass’ Epicor Cloud Advanced Support delivers support designed to keep your Epicor Cloud ERP system running optimally.
Encompass Solutions offers affordable and simple support plans for companies using Epicor’s Cloud (SaaS) Platform. Customers will have all the benefits of being in the cloud and still have peace of mind that Encompass will support your application challenges professionally.
All support plans include weekly checkpoints, high-priority service, and a 24/7 customer support portal.
PATCH MANAGEMENT
EDI MANAGEMENT
EDI is a powerful tool, designed to automate many part of the shipping and communication processes between your business, your suppliers, and your customers.
Utilizing rapid electronic data interchange (EDI), Our EDI Managed Services offferings allow will ensure your automated communications during the shipping, procurement, and purchasing processes are working as intended. These communications associated with transactions at every stage of your sales cycle are imperative to high customer satisfaction and ensuring supplier relationships. With fast, reliable, and secure technology, our EDI Managed Services can empower your business to do more than you thought possible, while maintaining a lean and productive workforce.
REMOTE WORKFORCE AUGMENTATION
ADVANCED SUPPORT CUSTOMIZATION MAINTENANCE
These days, it is critical for businesses to stay current on ERP software to leverage the latest functionality to ensure competitiveness, compliance, and retain support. We know that a significant challenge our customers face during an upgrade is ensuring any customizations to the software are tested against the new release and corrected swiftly.
Enroll in Customization Maintenance to ensure your critical business processes remain intact through patches, updates, and upgrades.
Speak with an expert. get started today.
"This feels like a true partnership, and I couldn’t be more pleased with it. When we partnered with Encompass, our momentum picked up exponentially. The Encompass team listens, responds, and takes action."
WHICH ADVANCED SUPPORT DESK SOLUTION IS RIGHT FOR YOUR BUSINESS?
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