Managed Services

Beyond Epicor integration into your business, Encompass offers Managed Services to supplement your IT needs on any scale. Whether you just need to bridge the gap during staff turnover or even outsource your entire operation, Encompass Solutions is there to help.

Encompass Solutions has a team of over 40 resources spanning 4 countries globally, with an average of over 12 years ERP experience. As an Epicor certified Platinum Services partner, Encompass resources attend training and complete certifications alongside Epicor’s internal consultants. Additionally, as a highly valued partner as well as a smaller organization, we provide not only a more personal approach to your implementation support, but an additional level of agility and resource escalation to facilitate your success.

We have been providing infrastructure support for Epicor ERP for over 15 years, on numerous platforms. With our coverage, and deep Epicor infrastructure experience, Encompass is uniquely positioned to offer effective and responsive services.

What Encompass Can Do For You

Encompass offers the following General Management services & Incident Based support:

  • Helpdesk Support
  • Application Troubleshooting
  • Management of Epicor Support Issues
  • Customization Services
  • Integration Services
  • Financial Reporting Services
  • Functional Training / Workshops
  • Business Consulting
  • Infrastructure Changes
  • eCommerce

Encompass offers management services specifically for Epicor:

  • Database Management
  • User Setup & Maintenance
  • Technical Troubleshooting
  • Monitoring & Tuning
  • Patch & Upgrade Support
  • Operating System Maintenance
  • Copying, Updating, & Moving Databases

... Plus so much more. Contact us for more details.


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