The important thing is not to stop questioning. Curiosity has its own reason for existing.

-Albert Einstein

The essence of reaching out for help is never an easy task. We live in a “can do” society, where independence and self-sufficiency often define who we are or at least how we are perceived by others. The acclimation of stating that you just clearly do not know the answer to an unspoken question can be daunting for some and often forbidden. Therefore, we “spin our wheels” for hours on end, attempting to solve our own issues or enlighten ourselves with the answers to our own questions.

How many hours can you state that you have worked on something that you had a burning question on and you either never discovered the answer, or you just chose to ignore the unanswered question- with the constellation of thought that the issue would magically disappear one day. We are all guilty of this one thing. It occurs daily- at work, at home, at school, we all experience the clouded thought/ question mark experience.

In our ever-changing technological world, we will always have questions, but how we choose to handle these unknowns is what determines our success individually, as a business and as a technology community. With this in mind, we have developed an ERP Community Support system- our Epicor Help Desk Support organization, known as Managed Services- is here to answer any and all of your Epicor questions.

The Managed Services program includes the ongoing maintenance of Epicor environments (typically a Test, Pilot, Live and Training environment), application of one off bug fixes (SCR’s), restarting application servers and setup and maintenance of user accounts.

As part of implementing this service, Encompass Solutions, Inc. will provide standardized procedures for environment management, which must be adhered to by all resources – for example, installing an SCR on a test system prior to deployment in live.  Environment refreshes can be requested and scheduled through managed service tickets.  To ensure stable operations, the SQL maintenance plan will be reviewed to ensure that preventive maintenance is taking place, consistency checks are being performed, that load balancing has been performed, and that hardware is correctly specified for optimal operations.

Beyond our Help Desk Support organization, we also provide assistance with Epicor customizations through our Incident Base Support program. In this instance, a help desk ticket would be logged by you- the end user, and if flagged for Incident Based Support, we would write up the requirement(s) for approval, and provide an estimate for the services which must be approved.  These requests may still be logged through the helpdesk, but will typically be quoted separately outside of Managed Services.

Encompass Solutions has a team of over 40 resources spanning 4 countries globally, with an average of over 12 years ERP experience.  As an Epicor certified Platinum Services partner, Encompass resources attend training and complete certifications alongside Epicor’s internal consultants.  Additionally, as a highly valued partner as well as a smaller organization, we provide not only a more personal approach to your implementation support, but an additional level of agility and resource escalation to facilitate your success.

We have been providing infrastructure support for Epicor ERP for over 15 years, on numerous platforms.   With our coverage, and deep Epicor infrastructure experience, Encompass is uniquely positioned to offer effective and responsive services.  Allow us to work for you to resolve those burning ERP questions.

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