We’ve been communicating with our customers over the past few months to inform them that some pretty big changes were coming their way. The changes concerned updates to Epicor’s customer support policy. Those changes to Epicor customer support are now in effect. If you currently employ Epicor software in the operation of your enterprise, these changes could affect your level of support. Depending on your current version of ERP, you may find support considerably less comprehensive. This is a result of Epicor support rerouting resources to newer versions of ERP.